Privacy Policy
This Privacy Policy explains how NEPA Furniture (“NEPA,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information. This Privacy Policy applies to individuals in the United States who access or use our websites, online services, and related digital platforms that link to this Privacy Policy (collectively, the “Services”).
This Privacy Policy does not apply to websites, applications, or services operated by third parties that may be linked from our Services.
Introduction
Purpose
At NEPA Furniture, your privacy is important to us. This Privacy Policy describes the types of personal information we collect, how we use and share that information, and the choices available to you regarding your personal data.
Company Overview
NEPA Furniture provides furniture solutions for residential, office, and commercial environments across the United States. Our Services are designed to support product discovery, ordering, delivery coordination, and customer support.
Personal Information We Collect
The personal information we collect depends on how you interact with our Services.
Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Contact Information: Name, email address, mailing address, billing address, and phone number.
- Account Information: Login credentials and account preferences, if you create an account.
- Payment Information: Payment card details, billing information, and transaction-related data (processed through secure third-party payment processors).
- Order and Delivery Information: Product selections, shipping details, delivery instructions, and order history.
- Customer Communications: Information you provide when you contact us, submit inquiries, participate in surveys, or communicate via email, chat, or phone.
Information Collected Automatically
When you access or use our Services, we may automatically collect certain information, including:
- Device and Identifier Information: IP address, browser type, operating system, device identifiers, and language settings.
- Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and browsing activity on our Services.
- Transaction Data: Details related to purchases, returns, and delivery status.
Cookies and Similar Technologies
We use cookies, pixels, and similar tracking technologies to collect information about your interactions with our Services. These technologies help us operate our website, analyze performance, personalize content, and support marketing activities. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features.
How We Use Your Information
We use personal information for the following purposes:
- Order Fulfilment and Service Delivery: To process transactions, arrange shipping and delivery, and provide customer support.
- Business Operations: To operate, maintain, and improve our Services, including fraud prevention, system security, and internal analytics.
- Customer Communications: To send order confirmations, delivery updates, account notices, and respond to inquiries.
- Marketing and Promotions: To send promotional communications about products, offers, and updates, subject to your marketing preferences.
- Website Improvement and Personalization: To understand usage trends, improve site functionality, and enhance user experience.
- Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal processes.
Disclosure of Personal Information
We may disclose personal information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist with payment processing, order fulfilment, shipping, customer support, website analytics, and marketing services. These providers are contractually required to protect your information.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.
Legal and Safety Obligations
We may disclose personal information when required by law or when we believe disclosure is necessary to protect our rights, customers, employees, or the public, or to comply with legal process.
Deidentified and Aggregated Information
We may use and disclose aggregated or deidentified information that cannot reasonably be used to identify you.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, and operational requirements.
Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of personal information, subject to legal exceptions.
- The right to opt out of marketing communications.
Requests may be submitted by contacting us using the information provided below. We will respond in accordance with applicable law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.
Cookies Policy
We use cookies and similar technologies to support core site functionality, measure performance, and enhance your browsing experience. You may control cookies through your browser settings; however, disabling cookies may limit certain features of the Services.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Material changes will be communicated as required by law.
Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:
NEPA Furniture – Privacy Inquiries
Email: support@nepafurniture.com
